Support
We’re a small team and we read every message.
Contact supportTell us your account email, your operating system and DaVinci Resolve version. We usually reply within 2 business days.Send a message →Common questions
Do I need an account?+
No. Luma Motion works without one. An account is needed to install modules (free or paid), use a plan or the all-modules pass, and redeem a licence key.
Google sign-in opened my browser. What now?+
Finish signing in there, then switch back to Luma Motion: it updates by itself within a few seconds. If it doesn’t, close the sign-in window in Luma Motion and choose Continue with Google again.
I paid but my plan isn’t showing.+
Keep Luma Motion open and online: purchases usually unlock within a few seconds. Otherwise open Preferences › Account and choose Check now. Still missing? Contact us with the email address on your receipt.
How many computers can I use?+
Each account can be active on 2 computers at a time. To switch, remove one in Preferences › Account, or sign out on the old computer.
Does it work offline?+
Yes. After a computer is activated online once, your plan and the modules you own keep working offline. The all-modules pass needs to check in online at least once every 5 days.
How do I cancel the all-modules pass?+
Use the link in your Stripe receipt email to manage your subscription, or contact us. You keep access until the end of the period you paid for.
I have a licence key (DaVinci Market or a gift).+
Sign in, then open your profile menu › Redeem a licence key. The key becomes part of your account.
Refunds+
See section 9 of the licence agreement: you can get a full refund within 7 days of purchase. Contact us to request one.
Delete my account or my data+
Contact us using your account’s email address. See the privacy policy for what we keep and why.
Luma Motion is an independent product and is not affiliated with, endorsed by or sponsored by Blackmagic Design. DaVinci Resolve and Fusion are trademarks of Blackmagic Design Pty. Ltd.